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pharmahopers

REFUND & CANCELLATION POLICY

Last Updated: 17 September 2026

This Refund & Cancellation Policy applies to purchases, memberships, subscriptions, listings and other paid services purchased through https://www.pharmahopers.com and operated by PharmaHopers Private Limited.

1. Company Information

PharmaHopers Private Limited
3rd Floor, Showroom NO. A-303, A-304, TOWN-A, AK Trade Center, Ambala Chandigarh Road, Mohali, SAS Nagar, Punjab, 140603, India.
Email: info@pharmahopers.com
Phone: +91 9041446655

2. Cancellation of Subscription

Customers may request cancellation of a subscription or recurring service by:

Cancellation will stop future recurring billing subject to applicable processing timelines.

3. Cancellation of Recurring Payment Mandate

Customers may request cancellation/revocation of a recurring payment mandate through:

  • The applicable PharmaHopers account facility, where available
  • PharmaHopers customer support
  • The applicable bank/payment-provider mandate-management facility

HDFC Bank provides a merchant mandate facility through which customers can view, modify and cancel applicable e-Mandates.

Cancellation of a mandate stops future eligible recurring transactions but does not automatically refund amounts already successfully charged.

4. Refund Eligibility

Refunds may be considered where:

  • A customer has been incorrectly charged
  • A duplicate payment has been received
  • A service has not been delivered despite successful payment
  • A payment has been processed contrary to the applicable authorised transaction
  • A refund is required under applicable law
  • The applicable service-specific terms expressly permit a refund

5. Membership and Subscription Services

Refund eligibility for membership, listing, advertising, lead-generation and subscription services may depend on:

  • The specific plan purchased
  • Whether the service has already commenced
  • Whether benefits or credits have already been used
  • The applicable plan terms
  • Applicable law

The applicable commercial terms displayed during purchase will apply to the relevant service.

6. Non-Refundable Services

Unless otherwise stated or required by applicable law, amounts relating to services that have already been substantially delivered, activated or consumed may not be refundable.

This may include:

  • Activated memberships
  • Published listings
  • Promotional campaigns already commenced
  • Services already delivered
  • Used service credits/leads
  • Third-party charges that cannot be recovered

Nothing in this Policy limits statutory rights available to customers.

7. Duplicate Payments

If you believe that you have been charged more than once for the same transaction, contact us at:

Email: info@pharmahopers.com
Phone: +91 9041446655

Please provide:

  • Order/invoice number
  • Transaction date
  • Amount
  • Payment reference
  • Registered email/mobile number

Eligible duplicate payments will be refunded after verification.

8. Failed Transactions

If your account is debited but PharmaHopers does not receive successful payment confirmation, we will verify the transaction with the relevant payment provider.

Where the transaction is confirmed unsuccessful but the amount has been debited, the transaction will be handled through the applicable bank/payment-provider reversal or refund process.

9. Recurring Payment Refunds

Cancellation of a recurring payment mandate does not itself create a refund entitlement for payments that have already been successfully processed.

If a recurring payment was incorrectly processed, duplicated, unauthorised or otherwise eligible for refund, the customer may contact PharmaHopers for investigation.

10. Refund Processing

Once a refund is approved, PharmaHopers will initiate the refund through the original payment method wherever reasonably possible.

The actual time for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway or payment network.

11. Refund Request

Refund requests should be sent to:

Refund Email: info@pharmahopers.com
Customer Support: +91 9041446655

Please include sufficient transaction information so that we can identify and investigate the payment.

12. Review of Refund Requests

Refund requests will be reviewed based on:

  • Transaction records
  • Service status
  • Subscription/membership terms
  • Payment records
  • Customer communications
  • Applicable law

13. Chargebacks and Payment Disputes

Customers are encouraged to contact PharmaHopers first so that we can investigate and resolve transaction-related issues.

Nothing in this Policy prevents customers from exercising rights available under applicable law or applicable bank/payment-network dispute procedures.

14. Changes to this Policy

PharmaHopers may update this Policy from time to time.

The latest version will be published on the Website.

15. Contact

PharmaHopers Private Limited
3rd Floor, Showroom NO. A-303, A-304, TOWN-A, AK Trade Center, Ambala Chandigarh Road, Mohali, SAS Nagar, Punjab, 140603, India.
Email: info@pharmahopers.com
Phone: +91 9041446655