PRIVACY POLICY
Last Updated: 17 September 2026
PharmaHopers Private Limited ("PharmaHopers", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store and protect information when you access or use https://www.pharmahopers.com.
1. Company Information
Legal Name: PharmaHopers Private Limited
Website: https://www.pharmahopers.com
Email: info@pharmahopers.com
Phone: +91 9041446655
Registered Office: 3rd Floor, Showroom NO. A-303, A-304, TOWN-A, AK Trade Center, Ambala Chandigarh Road, Mohali, SAS Nagar, Punjab, 140603, India
2. Information We Collect
Depending on how you use our Website, we may collect:
Personal Information
- Name
- Email address
- Mobile number
- Billing address
- Business/company details
- GST information, where applicable
- Account/login information
- Contact information
- Information voluntarily submitted through forms or enquiries
Payment Information
Payments may be processed through authorised banks, payment gateways and payment service providers.
PharmaHopers does not ordinarily require or store your complete card number, CVV, PIN, OTP or internet-banking password on its servers.
Payment information may be transmitted directly to the authorised payment service provider for secure processing.
Technical Information
We may collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring URL
- Cookies
- Security logs
- Diagnostic information
3. How We Use Your Information
We may use personal information to:
- Create and manage accounts
- Provide our services
- Process payments
- Process subscriptions and memberships
- Establish and administer recurring payment mandates
- Generate invoices and receipts
- Respond to enquiries
- Provide customer support
- Send service-related notifications
- Prevent fraud and misuse
- Maintain Website security
- Improve our services
- Analyse Website usage
- Meet legal and regulatory requirements
- Send promotional communications where legally permitted
4. Recurring Payment Information
Where you register for recurring payments, information necessary to establish and administer the mandate may be processed.
This may include:
- Mandate reference
- Subscription details
- Payment frequency
- Mandate start/end date
- Authorised amount or maximum amount
- Transaction status
- Payment token/reference
- Customer information
- Payment transaction details
Payment credentials may be tokenised or otherwise securely handled by the relevant payment provider.
5. Payment Service Providers
We may share information necessary to process transactions with authorised:
- Banks
- Payment gateways
- Card networks
- UPI/payment infrastructure providers
- Fraud-prevention providers
- Technology providers
- Other service providers necessary for providing our services
Such providers process information in accordance with their applicable terms, privacy policies and legal obligations.
6. Legal and Regulatory Disclosure
We may disclose information where required or permitted by applicable law to:
- Courts
- Government authorities
- Regulators
- Law-enforcement agencies
- Banks and payment providers
- Professional advisers where appropriate
7. Cookies
We may use cookies and similar technologies to:
- Maintain login sessions
- Remember preferences
- Improve Website performance
- Analyse Website usage
- Maintain security
- Support marketing activities where permitted
Users may control cookies through browser settings.
8. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
9. Data Retention
We may retain information for as long as reasonably necessary to:
- Provide services
- Maintain transaction records
- Resolve disputes
- Prevent fraud
- Maintain accounting records
- Meet legal and regulatory requirements
10. User Requests
Subject to applicable law, users may contact us to request:
- Access to personal information
- Correction of inaccurate information
- Deletion where legally permissible
- Withdrawal of applicable consent
- Information concerning processing of personal information
Certain information may need to be retained where required by law or legitimate business/legal requirements.
11. Marketing Communications
Users may opt out of promotional communications using the unsubscribe facility provided in the communication or by contacting us.
Transactional, security and legally required communications may continue.
12. Third-Party Websites
Our Website may contain links to third-party websites.
PharmaHopers is not responsible for the privacy practices or content of third-party websites.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
The updated policy will be published on this page with a revised "Last Updated" date.
14. Contact Us
For privacy-related questions or requests:
PharmaHopers Private Limited
Email: info@pharmahopers.com
Phone: +91 9041446655
Address: 3rd Floor, Showroom NO. A-303, A-304, TOWN-A, AK Trade Center, Ambala Chandigarh Road, Mohali, SAS Nagar, Punjab, 140603, India.